Your privacy matters to us. This page explains exactly what personal data totoone collects from Filipino players, how we use it, and the rights you have over your own information. If you have questions after reading, our FAQ page is a good next stop.
When you register an account with totoone, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit amounts, withdrawal requests, payment method details, and betting history so that we can process your transactions accurately and maintain a complete account record. Technical data is gathered automatically when you use our platform, including your IP address, device type, browser version, operating system, and session timestamps, which help us detect suspicious activity and keep your account secure. If you contact our support team, we retain records of those communications — including chat logs and email threads — to ensure consistent service and to resolve any disputes that may arise. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data, and we will never ask for your full card number or banking password through any channel. All data collection practices are aligned with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, which governs the handling of personal information in the Philippines. You may review the full list of data categories we process by contacting our support team at any time.
The primary purpose for collecting your personal data is to operate and maintain your totoone account, process deposits and withdrawals in Philippine pesos, verify your identity in line with anti-money laundering requirements, and deliver the gaming and sports betting services you have signed up for. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy — these communications are service-related and cannot be opted out of while your account remains active. With your separate consent, we may also send you promotional messages about new games, bonuses, or platform features; you can withdraw this consent at any time by updating your communication preferences or contacting support. Aggregated and anonymised usage data is analysed internally to improve platform performance, identify popular game categories, and optimise the mobile experience for Filipino players. We do not sell, rent, or trade your personal information to third-party marketers under any circumstances. Data shared with payment processors, identity verification providers, and fraud detection services is limited strictly to what those partners need to perform their specific function, and all such partners are bound by confidentiality agreements. Any automated decision-making that affects your account — such as fraud flags or responsible gaming interventions — can be reviewed by a human member of our team upon your request.
totoone shares your personal data only in the limited circumstances described in this section, and we never disclose more information than is strictly necessary for the purpose at hand. We work with trusted third-party service providers — including payment gateways that support GCash, Maya, and other local Philippine payment methods — who process data on our behalf under strict data processing agreements that prohibit them from using your information for their own purposes. Identity verification and Know Your Customer checks may involve sharing your submitted documents with licensed verification partners; this is a legal requirement for operating a regulated gaming platform and is not optional. We may disclose your information to Philippine government authorities, law enforcement agencies, or regulatory bodies when required to do so by law, court order, or in response to a lawful request, and we will notify you of such disclosures where we are legally permitted to do so. In the event that totoone undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We do not transfer your data outside the Philippines unless the destination country provides an adequate level of data protection or appropriate safeguards are in place. If you believe your data has been shared inappropriately, you have the right to file a complaint with the National Privacy Commission of the Philippines.
We retain your personal data for as long as your totoone account remains active and for a period of at least five years after account closure, in line with Philippine anti-money laundering regulations and gaming licence requirements. Transaction records, betting history, and identity verification documents are kept for the full retention period to support regulatory audits, dispute resolution, and fraud investigations. Support communications are retained for three years from the date of the last interaction, after which they are securely deleted unless they are relevant to an ongoing legal matter. If you request account closure, we will begin the deletion or anonymisation process for data that is no longer required by law within 30 days of confirming your identity and completing any outstanding balance settlements. Anonymised and aggregated statistical data — which cannot be used to identify you — may be retained indefinitely for platform analytics and business planning purposes. You may request a copy of the data we hold about you at any time, and we will respond within the timeframe required by the Data Privacy Act of 2012. Requests for data deletion that conflict with our legal retention obligations will be handled on a case-by-case basis, and we will explain clearly which data must be retained and why.
Under the Data Privacy Act of 2012, Filipino players have a clear set of rights regarding their personal information, and totoone is committed to honouring each of them. You have the right to be informed about what data we collect and how it is used — this Privacy Policy is our primary means of fulfilling that obligation, and we update it whenever our practices change. You have the right to access a copy of the personal data we hold about you by submitting a written request to our support team; we will respond within 15 business days and provide the information in a clear, readable format. You have the right to correct any inaccurate or incomplete data in your account, and we encourage you to keep your profile details up to date through the account settings page. You have the right to object to the processing of your data for direct marketing purposes, and you may withdraw your consent for promotional communications at any time without affecting the legality of processing that occurred before withdrawal. You also have the right to erasure of data that is no longer necessary for the purpose it was collected, subject to our legal retention obligations described in the previous section. If you believe your rights have been violated, you may lodge a complaint directly with the National Privacy Commission at privacy.gov.ph — totoone will cooperate fully with any investigation.
totoone uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences, and analyse how players interact with our site and mobile app. Essential cookies are required for core functions such as keeping you logged in, maintaining your session security, and processing transactions — these cannot be disabled without breaking the platform. Performance cookies collect anonymised data about page load times, error rates, and navigation patterns, which we use to improve the speed and reliability of the totoone experience for players across the Philippines. Preference cookies remember settings such as your chosen language, display options, and notification preferences so that you do not have to reconfigure them on every visit. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings; however, disabling essential cookies may prevent certain features from working as expected. For a full list of the cookies we use and their specific purposes, please contact our support team.
This Privacy Policy may be updated from time to time to reflect changes in our data practices, new platform features, or amendments to Philippine privacy law. When we make material changes, we will notify registered players via the email address on their account and display a prominent notice on this page for at least 30 days. The effective date at the top of this page will always reflect when the current version came into force, so you can easily check whether the policy has changed since your last visit. Continued use of the totoone platform after the effective date of any update constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact support to request account closure before the new policy takes effect. We encourage you to review this page periodically so that you remain fully informed about how your data is being handled. For any questions about this policy or your data rights, our FAQ page provides additional guidance, or you can reach us directly through the support contact details below.
If you have any concerns about how totoone handles your personal information, or if you would like to exercise any of your data rights, reach out to our support team. You can also visit our FAQ page for quick answers, or head to Responsible Gaming for player safety resources.
Data Protection Contact: [email protected]